ISAT General Info -- C -- ISAT Services

ISAT 7.01

BP ISAT Resources

ISAT Check List: Document
Mandatory checklist for submission of ServiceElite and ServiceSuite contact packages to IBM:

ISAT Inventory Form: Document
This form is required to update end-user customer inventory associated with a maintenance contract not yet accepted by IBM (RFA'd)

ISAT Import/Export Files Instructions

ISAT Importing CFR and ICF Files: Document

ISAT Export: Creating a CSV file: Document

InfoPrint 2007

InfoPrint Form Numbers and Document Names: Document

InfoPrint Machine Listing: Document

BP InfoPrint Transition Rules: Document

IBM Customer Agreement for InfoPrint Solutions Company: Document

Sevices: SWMA, Support Line

MTM Per Processor PID's Feature Codes

Oct 2007 Document

Account Advocate:

AA Server Charge and AA Service Charge Information (includes Add to Contract) Document

AA xSeries- microsoft and Linux OS: Document

Software Excel:

Software Excel ISAT Proposal Process: Document

Instructions for adding software Excel to an existing contract contain existing Software Excel service: Document

Instruction for adding additional machines to the Excel (or Account Advocate)Offering Process: Document

Software Excel Price sheets: Please open Level One Support Log for Price Listings

Software Excel, MSU Correlation Tables for 2084, 2086, 2094 and 2096:Document

SWMA:

SWMA 1 and SWMA 2 Process Scenarios: Document

Adding SWMA Pid for a "What if " Scenarios: Document

Adding SWMA i5OS for a What if Scenarios: Document

Offering Names: short & long names, enable scope, etc: Document

OEM (Other Manufacturer Equipment)

ALL Non-IBM Product listing: Document

Print

ISAT Stuck in Print 3/7 Document

MES

i Series machines 94xx MES upgrade Information: Document

Basic MES Rules regarding pricing/billing features: Document

ISAT MES Deskside Procedures: *Document
Instructions for generating complex MES's ISAT 7.01, providing step-by- step procedures and screen captures (within ISAT)

RTS

RTS Sales Tool: Document

ISAT Release 23 Contracting Overview: Document